Frequently Asked Questions

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 Central Portfolio Control is a full-service and nationally licensed collection agency located in Minnetonka, Minnesota. We are a consumer-focused organization that manages accounts on behalf of our creditor partners. Founded in 1998, CPC takes an empathetic approach to recovering accounts and works with consumers to resolve account balances. We care about our consumers and want to find amicable solutions that allow them to return to financial health. For more information about our company and the professional services we provide, please visit the Central Portfolio Control YouTube channel. 

Making a payment with Central Portfolio Control is easy. We offer a variety of payment methods including online, over the phone, by mail, and Western Union.

To make a secure, online payment, please visit our payment portal at cpcrecovery.com/payments. Online payments can be made using a check, debit card, or credit card. Payments made through our secure payment portal will be credited to your account within 24 hours.

A member of our team is available to help you make a payment over the phone using a check, debit card, or credit card. Please call us at (800) 406-0661 during our business hours to make a payment with a Customer Care Representative. We are available to assist you over the phone:

Monday-Thursday: 7am to 8pm (CST)
Friday: 7am to 4pm (CST)
Saturday: 9am to 12pm (CST)

Payments by mail are accepted in the form of a check or money order. Please do not mail cash. Payments made by mail will post to your account within 48 hours after it is received. Be sure to include your account number and mail your payment to:

Central Portfolio Control
10249 Yellow Circle Drive, Suite 200
Minnetonka, MN 55343

Western Union payments can be quickly applied to your account. Provide the Western Union Representative with the information below and call our Customer Care Representatives to provide the Money Transfer Control Number.

City Code: CPCMN
State Code: Minnesota

For more information on how to make a payment with CPC, please watch our YouTube video on Options for Resolving Your Account.

 If you have received a call from Central Portfolio Control (CPC), it may be in an attempt to contact you regarding an outstanding account in your name. As a third party collection agency, we work on behalf of our creditor partners to recover delinquent debts. Due to the rules and regulations that govern debt collection, we are limited in the amount of information that we can leave in a message or voicemail. We encourage you to call us during business hours and speak to one of our professional representatives. After we verify your identity, we can answer your questions, update your contact information, help you make a payment, set up a payment plan, and discuss options for resolving your account. Please call us at 800-406-0661 and we will be happy to help you. 

 The Central Portfolio Control team works hard to make each interaction a positive one for our consumers. We care about your experience with us. If you have a concern or a complaint, please contact our executive compliance team directly by either emailing us at compliance@cpcrecovery.com or calling our Compliance Team at (888) 351-0831.